Mission Statement

“Our mission is to help you get the maximum benefit from your systems investments, be it through consultancy in the sales process, provision of CRM software, or through training”

David Jefferson
MD of JI Software.

About

JI Management Consultants works with CEO’s Directors and senior managers to develop and implement their strategic initiatives leading to accelerated business growth. Our specialist areas are Business Strategy, CRM, Customer Relationship Strategy, Project Management and IT Strategy.

Services

At JI-MC we recognise that your organisation is unique and special. We respect your ways of working, we listen to your concerns, and offer flexible service packages designed to suit your priorities. We are committed to being absolutely clear about what we have to offer and how it will benefit you.

JI-MC undertakes hands-on partenrship assignments when we have a good match between client needs and the resources and skills we bring to bear on client issues.

Our Recent Work

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From The Blog

Why Do Some People Have Success With CRM?

There is concern is that over 20+ years enormous amounts of money have been spent seeking the CRM relationship benefits like customer-centric culture, but staff claim they can’t use the system and senior management are asking difficult questions about why the data they were promised isn’t there. Could it be as simple as the breakdown of user engagement that has caused so many organisations to fail to get the CRM benefit? Centralisation of process ownership may have contributed. There are certainly suggestions from the Edinger survey in HBR that corporate objectives and demands for more management reporting of performance data have resulted in staff resentment. Is it possibly also a human factor that very few people who are efficient workers, are fully conscious of all their capabilities and slick working practices. The prototyping method provokes the articulation of unconscious activities, where a business process interview possibly does not. Can it be that fundamental?

A New Future for Management Consulting

The Centre for Management Consulting Excellence is drawing together views of how management consultancy practice will need to evolve in coming years. On 28th February the Technical Symposium 2019 will take place at Coventry University London Campus. Simply repackaging the “same old same old” is not enough. The rapidly changing business environment means that consultants need to upgrade their...

Low Code CRM Design Challenges Programmed-Process CRM

There are several design ideas evident in top CRM systems. After 20 years of CRM, 2 very different types of design now clash. Most prevalent is traditional programmed process CRM. ‘Low-Code’ changes the landscape along with the COTS ‘No-Code’ designs.

Since May 2018, BPM’online as a ‘Low-Code’ competitor has emerged as the only product in the Gartner ‘Magic Quadrant’ classed as a ‘challenger’ (copyright Gartner). As a ‘Low-Code’ competitor, it is introducing a new customisation/personalisation paradigm which is the disruptive technology due to upset the established order.

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