Interesting question from Mike Muhney on Linkedin: What do you do when your top salesman refuses to use your CRM system? Here’s another: What do you do when the top sales person suggests that as the guy/girl who keeps the company alive, he/she should become Director/VP Sales? Should he/she be given a share in the business? I’ve seen that scenario played out a few times with interesting consequences. The question which intrigues me is this: Has...

Intellect’s business Development Forum features a half day seminar organised by JI-MC’s David Jefferson.  Sessions included David’s most recent insights into the problems and solutions to creating and managing a scalable selling resource. David shared his view that the business to business sales force is increasingly dependent on its committment to sales process.  The gifted ‘sales stars’ are often unconsciously...

You are ready to grow. Your market is there and moving. Your part of the economy is not bogged down so the time is now. Mervyn King just said so, and Carney is on the way! You’ve survived. You know that in good times your business needs to be scalable, but you are not. So how do you get to ‘there’ from here? You can see that there is competition for the business that you want to close. The customer interface is where things need to change. More...

There are several design ideas evident in top CRM systems. After 20 years of CRM, 2 very different types of design now clash. Most prevalent is traditional programmed process CRM. ‘Low-Code’ changes the landscape along with the COTS ‘No-Code’ designs.

Since May 2018, BPM’online as a ‘Low-Code’ competitor has emerged as the only product in the Gartner ‘Magic Quadrant’ classed as a ‘challenger’ (copyright Gartner). As a ‘Low-Code’ competitor, it is introducing a new customisation/personalisation paradigm which is the disruptive technology due to upset the established order.

A new kind of enterprise resource management and planning is taking shape with Smartsheet. For the basic needs of managing a project, providing a Gantt chart for presentation to management, reviewing resource demand and timing, Smartsheet handles the basics so intuitively that even the simplest project portfolio benefits fromthe Smartsheet way of managing projects. In recent years, organisations with larger portfolios have found that their dependence on Gantt charts and spreadsheets has been a problem. When there is a need to re-shape future financial commitments, greater visibility, greater detail, and new tools to look at alternatives are needed.
User quote: “I got my team rallied around Smartsheet and what we’ve been able to do in a relatively short period of time is move from an organization that didn’t know what they were spending on project budgets to an organization that knows exactly what they are spending.” (Read the whole story?)

Chris West’s style is comfortable and not crunchy……It’s a gentle walk through the ‘SME wisdom forest’ that will leave you energised, amused and encouraged. You may also feel that your business instincts and intuitions about the unknowable have been imperceptibly enhanced. Enjoy!!